We strive to resolve complaints within three days. If a complaint cannot be resolved in three days, we will advise you and continue our investigation. We will provide you a full written response when the investigation is complete. If you are unhappy with the outcome of our investigation you may be entitled to escalate the matter. We will share which, if any, options are available to you.
To file a formal insurance complaint, please complete this form. Please provide as much information as possible about your complaint to expedite our review and response.
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